Automated vs. manual data entry

Manually entering data into business systems can be a very time-consuming and labor-intensive process. Not only this, but it increases the risk of incorrect or duplicated information being entered, meaning the system is not reliable. Let's explore some of the reasons why manual data entry should be avoided.

Time-consuming

It takes time entering data manually. The average typing speed for a professional typist is around 50-80 words per minute. However, it may be difficult for companies to recruit data entry specialists! Manually entering data also requires double-check data for accuracy, which takes up more time! Automated systems are faster than humans, allowing your team to more time to focus on delivering the best customer service.

Duplication errors

It's very easy to make a typo when inputting data. If you have to enter this information into multiple systems, there's a chance you may duplicate the information incorrectly. An automated system generally records data and organises it in a more accurate way than human beings, with less need for error checking.

Customers with our residential management solution can create reservations from online or telephone enquiries. To remove the manual element, we also have an add-on solution, whereby guests can book their reservations directly online and the information will feed directly to the back-end system. This saves the reception team time when inputting details, allowing them to focus on delivering the best customer experience.

Want to explore other ways you can deliver the best customer experience? Check out our free summer guide!

Posted in News and tagged integrations, residential