Welcome to the customer portal

We gathered all things that you might need in one place!

Whether you want to raise a support ticket, share a new idea or increase your Kx knowledge, this is the place to do so.

Contact your Account Manager
Contact the Support Team

Product Portfolio

We have a wide variety of solutions that will suit your needs and enhance your operations. 

Your team can be more efficient, whilst creating additional revenue for your organisation.

Show me all products

Ideas Forum

Share your ideas with us! We want to see and hear them as our product improvements are based on your suggestions. 

The Ideas Forum is your space for logging and managing product enhancement ideas. You can view, vote and comment on existing ideas, and even submit new ideas. 

Share your idea!

COVID-19 Resource Hub

With so much going on in the world right now, we want to help our community as much as possible, as well as recognise our customers' incredible support and achievements. 

From webinars, customer stories, our continuity plan and much more, you can find all COVID-19 related resources here.

Take me to the hub

Kinetic Academy

Workshops, online training, videos and certified accreditations through the Kinetic Academy, we have the full range of courses to give you control of your Kx journey.

Sign up for new courses and determine the pace you'd like to learn with! You can also see all the upcoming courses. 

Upgrade your Kx knowledge

Support Portal

Whether you are a Kinetic or Room Service user and experiencing technical issues, you can log in a support ticket and we will make sure to get back to you as soon as we can.

Don't be shy, let us know if you need our help, we won't bite! Our support specialists are very knowledgable and friendly! 

Raise a ticket

Training Videos

Another way to increase your Kx knowledge is to watch our training videos.

Whether you're interested in student accommodation, conferencing or residential product videos, you can find them here. 

Explore training videos

Stay up-to-date with the latest news and trends

Innovation in Higher Education Report

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International Women’s Day 2024: Celebrating the leadership and impact of three inspiring women at Kinetic

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A new student experience app joins Kinetic’s suite of solutions.

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So what’s next for the en suite education generation?

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Mind the gap – is your institution missing opportunities with wellbeing data?

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Why resilience is key for our students and our systems

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Unveiling our exciting new branding for Room Service

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Marking the rise of students as consumers

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Kinetic is embarking on an adventurous challenge to raise funds for Student Minds

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Is it crunch time for the student cost of living crisis?

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