Support

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KX Support
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Trusted & loved by:

Kx Customer Gerogia Tech
Edinburgh Napier University
Kinetic Customer Queen Mary University of London
Santa Clara University

Tech support to help you get
the most from Kx & Room Service

One of the bedrocks of Kinetic is customer care. We understand that even after our comprehensive and accessible training programme, there will be some areas that you would like more assistance with. That is why we have put together a team of dedicated professionals that are only too happy to provide insight and help into any query. No question is too small or out of place. Our Support Team will be there with you every step of the way.

 

Which product do you use - Kinetic or Room Service?

Kinetic_Black

Kinetic Support

Create or track a support ticket for Kx and access our comprehensive knowledge base here

room service support

Room Service Portal

Create or track a support ticket for Room Service and access our training and release guides

What is a 'support request'?

A 'request' is the way that the team will now refer to support calls, enhancement suggestions and bespoke developments questions. Effectively, any time you contact the Kx support team, we will log the contact as a 'request'  to allow us to continually track and improve our service.

Will I still be able to contact the support team over the phone and via email?

Absolutely. We know how important it is to you to have the opportunity to talk things through with a member of the support gang. All that changes is that we will log those support requests via the new KxSupport.

How do I use the support system?

We’ve created demos that show you how you can register, create requests and check for updates on KxSupport.

Where are all my support requests?

KxSupport will hold all new requests going forward and existing open requests will be transferred over in due course. All prior requests will be retained and handled by our team as they are currently.

What can I find in the knowledge base?

We'll be continuously updating the knowledge base with training videos, release notes and supporting documents. This is where you can access all the information that you see in the customer log-in area of the current website.

Tutorials and Training videos

Need a password? Just ask your Account Manager...

student accommodation software

Various Products

Kx Catering, Kx Configuration,                                                      Kx Marketing, Kx Archiver,                                                          Support and Upgrades

Kx Videos

Kx Conferencing

Over 40 tutorial videos all about 
Kx Conferencing

Student accommodation software

Kx Student

Check out all of our
Kx Student tutorials

student accommodation software

Kx Residential

Have a look at our
Kx Residential videos

Check out the Kx Blog for tips, tricks, insights & best practice

The perfect bedroom for the perfect guest

When you go on holiday and reach the hotel bedroom door, you feel a sense of excitement! Your room for the week is right there. You’ve spent hours flicking through the reviews and photos, and you’re finally here! It’s been a long day, and you can’t wait to melt into the sumptuous bed, with gently fragranced pillows and soft lighting.

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Automated vs. manual data entry

Manually entering data into business systems can be a very time-consuming and labor-intensive process. Not only this, but it increases the risk of incorrect or duplicated information being entered, meaning the system is not reliable. Let’s explore some of the reasons why manual data entry should be avoided.

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Simple solutions to managing a large event

Although large bookings bring the big bucks, they can also bring the most complexity, not just for you but for the event organiser of the group. But with a little preparation, you can ensure that large groups are managed efficiently, and you continue delivering outstanding events!

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5 Contracting Best Practices for Conference Departments

Before you sign everyone on to next year’s events and conferences with your existing contracts, take a step back and have a look at them. You may want to consider making some changes to incorporate contracting best practices that may be missing.

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How to deal with stress

In 2018, the Mental Health Foundation reported that 74% of people had felt so stressed they were overwhelmed and unable to cope. It’s important that you understand and learn how to deal with this feeling to ensure you have a positive stress-free life!

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The Kx User Conference 2019

In October 2019, we opened the doors at Whittlebury Park for our annual Kx User Conference. The conference saw more than 200x higher education and event professionals from across the globe come together to share best practices, industry knowledge and insight. The event kicked off on Wednesday, 30th October for the training and innovation day.…

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Are your financial reports truly accurate?

The increasing number of higher education institutions offering academic qualifications means that fillings places on a course or major is competitive. Universities are now competing more than ever before, so establishing a high rank position in the market is vital. But is it only the official rank that matters?

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Maximizing occupancy = maximum revenue!

The increasing number of higher education institutions offering academic qualifications means that fillings places on a course or major is competitive. Universities are now competing more than ever before, so establishing a high rank position in the market is vital. But is it only the official rank that matters?

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Are you putting your residential guests at risk?

The increasing number of higher education institutions offering academic qualifications means that fillings places on a course or major is competitive. Universities are now competing more than ever before, so establishing a high rank position in the market is vital. But is it only the official rank that matters?

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“Hello” – the power of proactive support with your students

Both my Mum and Sister work as teachers in a local primary school and record interactions with students to gain a better understanding on how the children in their classes are viewing the world at any given moment, on any given day. For my Mum and Sister “hello” is one of the most important words…

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Easily manage and grow your student accommodation portfolio & conferencing operation with Kinetic's world-leading software