Support

Need some help?
We've got your back

KX Support
residential_heart

Trusted & loved by:

Kx Customer Gerogia Tech
Edinburgh Napier University
Kinetic Customer Queen Mary University of London
Santa Clara University

Tech support to help you get
the most from Kx & Room Service

One of the bedrocks of Kinetic is customer care. We understand that even after our comprehensive and accessible training programme, there will be some areas that you would like more assistance with. That is why we have put together a team of dedicated professionals that are only too happy to provide insight and help into any query. No question is too small or out of place. Our Support Team will be there with you every step of the way.

 

Which product do you use - Kinetic or Room Service?

Kinetic_Black

Kinetic Support

Create or track a support ticket for Kx and access our comprehensive knowledge base here

room service support

Room Service Portal

Create or track a support ticket for Room Service and access our training and release guides

What is a 'support request'?

A 'request' is the way that the team will now refer to support calls, enhancement suggestions and bespoke developments questions. Effectively, any time you contact the Kx support team, we will log the contact as a 'request'  to allow us to continually track and improve our service.

Will I still be able to contact the support team over the phone and via email?

Absolutely. We know how important it is to you to have the opportunity to talk things through with a member of the support gang. All that changes is that we will log those support requests via the new KxSupport.

How do I use the support system?

We’ve created demos that show you how you can register, create requests and check for updates on KxSupport.

Where are all my support requests?

KxSupport will hold all new requests going forward and existing open requests will be transferred over in due course. All prior requests will be retained and handled by our team as they are currently.

What can I find in the knowledge base?

We'll be continuously updating the knowledge base with training videos, release notes and supporting documents. This is where you can access all the information that you see in the customer log-in area of the current website.

Tutorials and Training videos

Need a password? Just ask your Account Manager...

student accommodation software

Various Products

Kx Catering, Kx Configuration,                                                      Kx Marketing, Kx Archiver,                                                          Support and Upgrades

Kx Videos

Kx Conferencing

Over 40 tutorial videos all about 
Kx Conferencing

Student accommodation software

Kx Student

Check out all of our
Kx Student tutorials

student accommodation software

Kx Residential

Have a look at our
Kx Residential videos

Check out the Kx Blog for tips, tricks, insights & best practice

Are your financial reports truly accurate?

The increasing number of higher education institutions offering academic qualifications means that fillings places on a course or major is competitive. Universities are now competing more than ever before, so establishing a high rank position in the market is vital. But is it only the official rank that matters?

Read More

Maximize occupancy = maximize revenue!

The increasing number of higher education institutions offering academic qualifications means that fillings places on a course or major is competitive. Universities are now competing more than ever before, so establishing a high rank position in the market is vital. But is it only the official rank that matters?

Read More

Are you putting your residential guests at risk?

The increasing number of higher education institutions offering academic qualifications means that fillings places on a course or major is competitive. Universities are now competing more than ever before, so establishing a high rank position in the market is vital. But is it only the official rank that matters?

Read More

“Hello” – the power of proactive support with your students

Both my Mum and Sister work as teachers in a local primary school and record interactions with students to gain a better understanding on how the children in their classes are viewing the world at any given moment, on any given day. For my Mum and Sister “hello” is one of the most important words…

Read More

10 Reasons why you should hire a Residential Adviser right now

10 Reasons why you should hire a Residential Adviser right now… Written by Lee Rawlinson, Director of Innovation at Kinetic Before joining Kinetic in 2019, Lee has worked as Head of Accommodation at University of Liverpool, making positive changes to Liverpool’s residential estate. With a great knowledge of the higher education sector, Lee is now…

Read More

How do you become a unicorn in a herd of horses?

The increasing number of higher education institutions offering academic qualifications means that fillings places on a course or major is competitive. Universities are now competing more than ever before, so establishing a high rank position in the market is vital. But is it only the official rank that matters?

Read More

We’ll see you at the CUBO Conference 2019

The CUBO Conference for this summer is just around the corner, 3rd-5th July to be precise. If you’re attending the exhibition, please don’t be shy, come and say hello. You’ll find us at stand 14! This year’s theme is ‘Innovative Partnerships: A Strategic Imperative’ which will focus on how partnerships drive performance and innovation within…

Read More

A hosted solution could be the answer!

Does your IT team spend hours on resolving issues associated with your IT infrastructure? If your system goes down, is there a plan in place to ensure data is backed-up?

Read More

What happened at the Higher Education Partnership Network?

The HEPN event was attended by senior leaders from across the Higher Education sector and covered discussions about enhancing student experience, embedding value, TEF, digital learning and technology with a focus on artificial intelligence and Industry 4.0.

Read More

How to use technology to deliver outstanding events

Technology is part of our everyday lives and there’s no escaping it! It has changed the way we communicate, deliver information and educate ourselves, to name but a few. It has truly revolutionised our world.

Read More

Easily manage and grow your student accommodation portfolio & conferencing operation with Kinetic's world-leading software