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Kinetic Customer Queen Mary University of London

Tech support to help you get
the most from Kx & Room Service

One of the bedrocks of Kinetic is customer care. We understand that even after our comprehensive and accessible training programme, there will be some areas that you would like more assistance with. That is why we have put together a team of dedicated professionals that are only too happy to provide insight and help into any query. No question is too small or out of place. Our Support Team will be there with you every step of the way.

Which product do you use - Kinetic or Room Service?

Kinetic Support

Create or track a support ticket for Kx and access our comprehensive knowledge base here

Kx Support Portal

Room Service Portal

Create or track a support ticket for Room Service and access our training and release guides

Room Service Support Portal

What is a 'support request'?

A 'request' is the way that the team will now refer to support calls, enhancement suggestions and bespoke developments questions. Effectively, any time you contact the Kx support team, we will log the contact as a 'request' to allow us to continually track and improve our service.

Will I still be able to contact the support team over the phone and via email?

Absolutely. We know how important it is to you to have the opportunity to talk things through with a member of the support gang. All that changes is that we will log those support requests via the new KxSupport.

How do I use the support system?

We’ve created demos that show you how you can register, create requests and check for updates on KxSupport.

Where are all my support requests?

KxSupport will hold all new requests going forward and existing open requests will be transferred over in due course. All prior requests will be retained and handled by our team as they are currently.

What can I find in the knowledge base?

We'll be continuously updating the knowledge base with training videos, release notes and supporting documents. This is where you can access all the information that you see in the customer log-in area of the current website.