Support
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Tech support to help you get the most from Kx & Room Service
One of the bedrocks of Kinetic is customer care. We understand that even after our comprehensive and accessible training programme, there will be some areas that you would like more assistance with. That is why we have put together a team of dedicated professionals that are only too happy to provide insight and help into any query. No question is too small or out of place. Our Support Team will be there with you every step of the way.
Which product do you use - Kinetic or Room Service?
Kinetic Support
Create or track a support ticket for Kx and access our comprehensive knowledge base here
Room Service Portal
Create or track a support ticket for Room Service and access our training and release guides
A 'request' is the way that the team will now refer to support calls, enhancement suggestions and bespoke developments questions. Effectively, any time you contact the Kx support team, we will log the contact as a 'request' to allow us to continually track and improve our service.
Absolutely. We know how important it is to you to have the opportunity to talk things through with a member of the support gang. All that changes is that we will log those support requests via the new KxSupport.
We’ve created demos that show you how you can register, create requests and check for updates on KxSupport.
KxSupport will hold all new requests going forward and existing open requests will be transferred over in due course. All prior requests will be retained and handled by our team as they are currently.
We'll be continuously updating the knowledge base with training videos, release notes and supporting documents. This is where you can access all the information that you see in the customer log-in area of the current website.
Tutorials and Training videos
Need a password? Just ask your Account Manager...
Check out the Kx Blog for tips, tricks, insights & best practice
We’ve launched a new team: Customer Success!
We pride ourselves as a customer-centric organisation and place our customers at the heart of everything we do, from product development to the services we provide. This, combined with valuable feedback from our customer base, has led us on a journey that’s resulted in a new department: Customer Success. The Customer Success team is non-revenue…
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Your guide for the new academic year
With A-level results day fast approaching, our Student support team are here to help! Here at Kinetic we understand that this is a vital time for you. Therefore, to make sure that this time runs as smoothly as possible we have come up with a series of emails that will help you from student applications…
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How are we shaping the future of Student wellbeing management?
In honour of Mental Health Awareness week 2022, we’re reflecting on a development journey that has brought us Student Life, a system that is helping institutions in the HE sector to record, monitor and report on student wellbeing. At the ASRA 2022 conference, we delivered a presentation outlining Student Life and how a growing number…
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Why are we committed to Student Wellbeing?
Ahead of Mental Health Awareness Week, we caught up with our Chief Transformations Officer, David Wilkes, to find out how our student wellbeing management solution, Student Life, has evolved since it first started back in 2018. But first, what is Student Life? What is Student Life? Student Life answers a problem that the sector has…
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How does technology improve the student experience?
The impacts of Covid-19 are ongoing – Student Minds found that in September, 63% of students felt the pandemic continued to negatively impact their mental health. The pandemic continues to shape students’ experiences and there is still a long way to go before all students can truly thrive at university without facing barriers, according to…
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Our BRAND-NEW partnership with WAU
Our CEO, Luke Warren, gives an insight into what’s happening behind the scenes here at Kinetic. Why WAU? Co-founded by Tom White, WAU are brand-new to market and were born with the desire to do things differently, which is why they’ll be working closely with you, our customers, to provide an independent benchmark of our…
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We’ve signed up to the SME Climate Commitment
The science is clear: we need to halve our emissions by 2030 to deliver a zero-carbon world in time. To meet this goal, every business, no matter their size or industry, has a role to play. We need all companies around the world to commit to a net-zero future. Our commitment We have committed to cut…
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New additions to our student payment management solution community
We’re delighted to announce that UniLife and the University of Limerick, have adopted our brand-new payment solution, KxPayments. What is KxPayments? KxPayments offers a secure and seamless integration of payments and allows you to monitor and manage student billing easily. Enabling you to assemble an optimised payment eco-system with no difficult integration process. It also…
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Top 5 tips to make the Clearing process seamless for your accommodation team
Clearing is one of the most important times throughout the year for higher education institutions. According to UCAS, more than 70,000 students were accepted through Clearing in 2020 and we are looking at even higher numbers in 2021. In fact, National Clearing Survey results suggest an increase of a whopping 38%! With the Clearing deadline…
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Taking student experience to the next level with software integrations
Innovation is at the heart of everything we do! It helps us form great partnerships and allows our customers to deliver the best service – just like Unilife. How can we help enhance the student experience you deliver? Kinetic and MyRenzBox integration will take student experience at Unilife to the next level through seamless…
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