Support
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Tech support to help you get the most from Kx & Room Service
One of the bedrocks of Kinetic is customer care. We understand that even after our comprehensive and accessible training programme, there will be some areas that you would like more assistance with. That is why we have put together a team of dedicated professionals that are only too happy to provide insight and help into any query. No question is too small or out of place. Our Support Team will be there with you every step of the way.
Which product do you use - Kinetic or Room Service?
Kinetic Support
Create or track a support ticket for Kx and access our comprehensive knowledge base here
Room Service Portal
Create or track a support ticket for Room Service and access our training and release guides
A 'request' is the way that the team will now refer to support calls, enhancement suggestions and bespoke developments questions. Effectively, any time you contact the Kx support team, we will log the contact as a 'request' to allow us to continually track and improve our service.
Absolutely. We know how important it is to you to have the opportunity to talk things through with a member of the support gang. All that changes is that we will log those support requests via the new KxSupport.
We’ve created demos that show you how you can register, create requests and check for updates on KxSupport.
KxSupport will hold all new requests going forward and existing open requests will be transferred over in due course. All prior requests will be retained and handled by our team as they are currently.
We'll be continuously updating the knowledge base with training videos, release notes and supporting documents. This is where you can access all the information that you see in the customer log-in area of the current website.
Tutorials and Training videos
Need a password? Just ask your Account Manager...
Check out the Kx Blog for tips, tricks, insights & best practice
Kinetic software ranked 1st on the new APUC Purchasing Framework.
The recent announcement of the APUC purchasing framework is fantastic news for Kinetic and for buyers in the higher education sector! This newly awarded Framework covers software systems for Student Accommodation, Conferences / Events, Delivered Catering and Hotel Management. Our software systems have been ranked FIRST for: Student Accommodation Management Systems Conference and Event Management…
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Kinetic Group Acquisition of CELCAT is a Win for Higher Education Customers
We are excited to announce an exciting step in our journey as we welcome CELCAT, the leading timetabling and academic scheduling software creator, to the Kinetic Group. CELCAT is a world-leading provider of software with over 40 years of experience working in the Higher and Further Education sector. They offer one of the most comprehensive…
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Kinetic support hours over Christmas
Wishing You a Merry Christmas and a Happy New Year The team at Kinetic would like to say a massive thank you for your continued support throughout 2022. We look forward to working closely with you and your team in 2023. With the festive break just around the corner, our Kx support times are…
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Mailroom madness: how to handle the Black Friday load!
It’s that time of year again! Black Friday and Cyber Monday are upon us, but can your mailroom handle the load? Your mailrooms are sure to be working overtime to keep up with the volume of parcels and packages that will be flying into your buildings. We have partnered up with Parcel Tracker, the number…
Read MoreOur latest partnership delivers best-in-class parcel management for higher education
When we say we understand your business, we mean it! Therefore, we’re delighted to announce our brand-new partnership to deliver the best-in-class parcel management solution – Parcel Tracker. We are really excited by how this partnership will allow us to bring you a best-in-class solution, to manage all your parcels effectively and efficiently in a…
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Our new, strategic partnership with AssetWorks!
Kinetic and AssetWorks partner to deliver integrated management for accommodation and facilities in higher education. Kinetic and AssetWorks are delighted to announce a new strategic partnership, under which the two companies will collaborate to improve accommodation, event, estates and facilities management for higher education bodies on both sides of the Atlantic. Kinetic has over 20…
Read MoreWe’ve launched a new team: Customer Success!
We pride ourselves as a customer-centric organisation and place our customers at the heart of everything we do, from product development to the services we provide. This, combined with valuable feedback from our customer base, has led us on a journey that’s resulted in a new department: Customer Success. The Customer Success team is non-revenue…
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Your guide for the new academic year
With A-level results day fast approaching, our Student support team are here to help! Here at Kinetic we understand that this is a vital time for you. Therefore, to make sure that this time runs as smoothly as possible we have come up with a series of emails that will help you from student applications…
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How are we shaping the future of Student wellbeing management?
In honour of Mental Health Awareness week 2022, we’re reflecting on a development journey that has brought us Student Life, a system that is helping institutions in the HE sector to record, monitor and report on student wellbeing. At the ASRA 2022 conference, we delivered a presentation outlining Student Life and how a growing number…
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Why are we committed to Student Wellbeing?
Ahead of Mental Health Awareness Week, we caught up with our Chief Transformations Officer, David Wilkes, to find out how our student wellbeing management solution, Student Life, has evolved since it first started back in 2018. But first, what is Student Life? What is Student Life? Student Life answers a problem that the sector has…
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