Support

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KX Support
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Trusted by:

Kx Customer Gerogia Tech
Edinburgh Napier University
Kinetic Customer Queen Mary University of London
Santa Clara University

Tech support to help you get
the most from Kx & Room Service

One of the bedrocks of Kinetic is customer care. We understand that even after our comprehensive and accessible training programme, there will be some areas that you would like more assistance with. That is why we have put together a team of dedicated professionals that are only too happy to provide insight and help into any query. No question is too small or out of place. Our Support Team will be there with you every step of the way.

 

Which product do you use - Kinetic or Room Service?

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Kinetic Support

Create or track a support ticket for Kx and access our comprehensive knowledge base here

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Room Service Portal

Create or track a support ticket for Room Service and access our training and release guides

A 'request' is the way that the team will now refer to support calls, enhancement suggestions and bespoke developments questions. Effectively, any time you contact the Kx support team, we will log the contact as a 'request'  to allow us to continually track and improve our service.

Absolutely. We know how important it is to you to have the opportunity to talk things through with a member of the support gang. All that changes is that we will log those support requests via the new KxSupport.

We’ve created demos that show you how you can register, create requests and check for updates on KxSupport.

KxSupport will hold all new requests going forward and existing open requests will be transferred over in due course. All prior requests will be retained and handled by our team as they are currently.

We'll be continuously updating the knowledge base with training videos, release notes and supporting documents. This is where you can access all the information that you see in the customer log-in area of the current website.

Tutorials and Training videos

Need a password? Just ask your Account Manager...

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Various Products

Kx Catering, Kx Configuration,                                                                    Kx Marketing, Kx Archiver,                                                                Support and Upgrades

Kx Videos

Kx Conferencing

Over 40 tutorial videos all about 
Kx Conferencing

Student accommodation software

Kx Student

Check out all of our
Kx Student tutorials

student accommodation software

Kx Residential

Have a look at our
Kx Residential videos

Check out the Kx Blog for tips, tricks, insights & best practice

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Are you letting student fees slip through the net?

Did you know that in 2018, there were over 2.3 million students studying in the UK? This generated approximately £2.3 billion for the HE sector. BUT…   Over 30,000 students…

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Why student wellbeing is a hot topic

Rewind 10 years and mental health was not a common topic like it is today. Having spent over 18 months researching this topic, we found that the number of students…

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Why today’s students suffer with mental health

“If you need me – you know where I am” –  how many people genuinely mean it? Sure, it sounds somewhat reassuring to a student, but in today’s world, it…

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Enhancing the student experience during a pandemic

Going to university should be an exciting fresh start! A chance to explore a new city. Make new friends. Live a life of freedom! Yet this year, everything is different.…

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Kinetic introduces a familiar face as new CEO…

Kinetic’s goal is to deliver the best services and products to our customers, and of course, be the industry leader in everything we do! To accomplish this, Kinetic needed a…

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4 reasons you should be using a hosted solution

Cast your mind back to March 2020… You’re sat on the sofa and Boris Johnson announces that all businesses would have to work from home where possible. For some Kinetic…

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Easily manage and grow your student accommodation portfolio & conferencing operation with Kinetic's world-leading software