Support
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Tech support to help you get the most from Kx & Room Service
One of the bedrocks of Kinetic is customer care. We understand that even after our comprehensive and accessible training programme, there will be some areas that you would like more assistance with. That is why we have put together a team of dedicated professionals that are only too happy to provide insight and help into any query. No question is too small or out of place. Our Support Team will be there with you every step of the way.
Which product do you use - Kinetic or Room Service?
Kinetic Support
Create or track a support ticket for Kx and access our comprehensive knowledge base here
Room Service Portal
Create or track a support ticket for Room Service and access our training and release guides
A 'request' is the way that the team will now refer to support calls, enhancement suggestions and bespoke developments questions. Effectively, any time you contact the Kx support team, we will log the contact as a 'request' to allow us to continually track and improve our service.
Absolutely. We know how important it is to you to have the opportunity to talk things through with a member of the support gang. All that changes is that we will log those support requests via the new KxSupport.
We’ve created demos that show you how you can register, create requests and check for updates on KxSupport.
KxSupport will hold all new requests going forward and existing open requests will be transferred over in due course. All prior requests will be retained and handled by our team as they are currently.
We'll be continuously updating the knowledge base with training videos, release notes and supporting documents. This is where you can access all the information that you see in the customer log-in area of the current website.
Tutorials and Training videos
Need a password? Just ask your Account Manager...
Check out the Kx Blog for tips, tricks, insights & best practice
How do you become a unicorn in a herd of horses?
The increasing number of higher education institutions offering academic qualifications means that fillings places on a course or major is competitive. Universities are now competing more than ever before, so establishing a high rank position in the market is vital. But is it only the official rank that matters?
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We’ll see you at the CUBO Conference 2019
The CUBO Conference for this summer is just around the corner, 3rd-5th July to be precise. If you’re attending the exhibition, please don’t be shy, come and say hello. You’ll find us at stand 14! This year’s theme is ‘Innovative Partnerships: A Strategic Imperative’ which will focus on how partnerships drive performance and innovation within…
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A hosted solution could be the answer!
Does your IT team spend hours on resolving issues associated with your IT infrastructure? If your system goes down, is there a plan in place to ensure data is backed-up?
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What happened at the Higher Education Partnership Network?
The HEPN event was attended by senior leaders from across the Higher Education sector and covered discussions about enhancing student experience, embedding value, TEF, digital learning and technology with a focus on artificial intelligence and Industry 4.0.
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How to use technology to deliver outstanding events
Technology is part of our everyday lives and there’s no escaping it! It has changed the way we communicate, deliver information and educate ourselves, to name but a few. It has truly revolutionised our world.
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How much impact does the conferencing department have?
The impact a conferencing team has on student enrolment cannot be understated! The department isn’t just about delivering outstanding events. They play a large role in not only helping to fund the academic programme but also introducing potential new students, their family, their friends and other influencers to the institution.
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Working with other departments to deliver great events
When hosting events, the campus can sometimes see prospective students, their friends and family visit the university as an event attendee. This provides a fantastic opportunity to generate interest and indirectly sell the facilities and the culture of the university.
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Everything you need to know about the enrollment gap
Are you familiar with the term ‘enrollment gap’? If the answer is no, let us explain! To put it simply, it is the gap between the increase of higher education institutions in the US and the decrease in student enrollments.
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The UK Study Tour
In any industry, it is important to periodically take time to network with industry colleagues, share insights and ideas and gain new perspectives to keep your business moving forward. In October 2018, Kinetic organized an experience for our customers to accomplish these very goals by way of a Study Tour in the United Kingdom, connecting…
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Introducing our new Innovation Director – Lee Rawlinson
Some of you may be familiar with the name ‘Lee Rawlinson.‘ Lee is a well-known and highly respected individual in the Higher Education sector. In 2012, Lee joined the University of Liverpool as the Head of Accommodation. As a senior member of the Residential Services Management team, Lee was responsible for the University’s accommodation offering…
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