Support
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Tech support to help you get the most from Kx & Room Service
One of the bedrocks of Kinetic is customer care. We understand that even after our comprehensive and accessible training programme, there will be some areas that you would like more assistance with. That is why we have put together a team of dedicated professionals that are only too happy to provide insight and help into any query. No question is too small or out of place. Our Support Team will be there with you every step of the way.
Which product do you use - Kinetic or Room Service?
Kinetic Support
Create or track a support ticket for Kx and access our comprehensive knowledge base here
Room Service Portal
Create or track a support ticket for Room Service and access our training and release guides
A 'request' is the way that the team will now refer to support calls, enhancement suggestions and bespoke developments questions. Effectively, any time you contact the Kx support team, we will log the contact as a 'request' to allow us to continually track and improve our service.
Absolutely. We know how important it is to you to have the opportunity to talk things through with a member of the support gang. All that changes is that we will log those support requests via the new KxSupport.
We’ve created demos that show you how you can register, create requests and check for updates on KxSupport.
KxSupport will hold all new requests going forward and existing open requests will be transferred over in due course. All prior requests will be retained and handled by our team as they are currently.
We'll be continuously updating the knowledge base with training videos, release notes and supporting documents. This is where you can access all the information that you see in the customer log-in area of the current website.
Tutorials and Training videos
Need a password? Just ask your Account Manager...
Check out the Kx Blog for tips, tricks, insights & best practice
Top 5 tips to make the Clearing process seamless for your accommodation team
Clearing is one of the most important times throughout the year for higher education institutions. According to UCAS, more than 70,000 students were accepted through Clearing in 2020 and we are looking at even higher numbers in 2021. In fact, National Clearing Survey results suggest an increase of a whopping 38%! With the Clearing deadline…
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Taking student experience to the next level with software integrations
Innovation is at the heart of everything we do! It helps us form great partnerships and allows our customers to deliver the best service – just like Unilife. How can we help enhance the student experience you deliver? Kinetic and MyRenzBox integration will take student experience at Unilife to the next level through seamless…
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A new addition to the Student Life community
Coventry University has joined Kinetic’s growing Student Life community, adopting our solution for managing student wellbeing for its ResLife and Accommodation teams. They intend to expand and grow their ResLife programme across other areas of their business, such as students living within their lettings portfolio. Coventry University’s ultimate ambition is being able to offer the…
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The impact of social media on mental health
Residence Life Manager at FutureLets, Coventry University Tom Truman is a Residence Life Manager who is passionate about making a difference to student mental health. Below he shares his thoughts on the impact that social media has on mental health and his personal experiences. 3.5 billion people use social media. That’s 45% of the world’s…
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4 challenges that university teams struggle with
The increase in mental health conditions being disclosed is reflected in the number of students withdrawing from university. As the student mental health crisis gets worse, there is more pressure on university teams to monitor the student’s wellbeing and support them as much as possible. However, up until now, university teams have experienced many challenges…
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The future of Kinetic products
This month, October 2020, is full of exciting changes for Kinetic! We’re delighted to give a warm welcome to our new Head of Products – Adam Calladine. Adam has great experience and a breadth of knowledge that will help Kinetic take our products to the next level on the route of innovation. Adam has…
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Moving to university and its impact on student wellbeing
As a passionate Residence Life Manager, Tom finds it important to talk about student wellbeing. Have a listen to his video above and have a read about some practical tips he came up with for both students and university staff. Tom Truman Residence Life Manager at FutureLets, Coventry University Starting university means a lot of…
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Are you letting student fees slip through the net?
Did you know that in 2018, there were over 2.3 million students studying in the UK? This generated approximately £2.3 billion for the HE sector. BUT… Over 30,000 students withdraw from institutions each year for a variety of reasons at a cost to the sector of over £300 million. For the average-sized university, this…
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Why student wellbeing is a hot topic
Rewind 10 years and mental health was not a common topic like it is today. Having spent over 18 months researching this topic, we found that the number of students who have disclosed a mental health condition has increased by 7x within 10 years. This is truly horrifying but it’s also a good sign that…
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Why today’s students suffer with mental health
“If you need me – you know where I am” – how many people genuinely mean it? Sure, it sounds somewhat reassuring to a student, but in today’s world, it is counterintuitive to how young people communicate. There’s no denying that the shift in young people’s attention spans has been widely attributed to the advance…
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