A Partnership That Grows With You
At Kinetic, we’re dedicated to understanding your needs. We adapt our solutions to continually evolve alongside your goals, fostering a truly collaborative and impactful partnership.
Your Success Is Our Success
Your needs shape our progress and help us deliver real value in everything we do. Our Customer Experience Team is committed to enhancing your customer experience and ensuring our products and services exceed expectations.
Customer Engagement from Start to Finish
Our team is made up of Customer Experience Managers (CXMs), Software Trainers and our Content Creator. Our CXMs work with our customers from the onboarding stage and beyond, truly building an in-depth understanding of each customer’s business goals and aligning our products and services with these over time by leading with a customer-first mindset.
A Customer Experience Team That Gets You
Our Customer Experience team is dedicated to building strong partnerships with our customers and helping them to maximise the value of their existing products, all while building an understanding of each customer’s individual long-term goals and how our products can be used to meet thes. Our team is involved in the full customer lifecycle, from onboarding to guiding product adoption. Through building such relationships across our customer base, our Customer Experience team can gain a holistic view of requirements and changes in the industry which influence our product direction
About Us
We’re committed to enhancing our customer experience and ensuring our products and services exceed expectations.
Our Customer Experience team is dedicated to building strong partnerships with our customers and helping them to maximise the value of their existing products, all while building an understanding of each customer’s individual long-term goals and how our products can be used to meet these.
We are involved in the full customer lifecycle, from onboarding to guiding product adoption. Through building such relationships across our customer base, our Customer Experience team gain a holistic view of requirements and changes in the industry which influence our product direction.
Our team is made up of Customer Experience Managers (CXMs), Software Trainers and our Content Creator. Our team works with the Kinetic community from the onboarding stage and beyond, truly building an in-depth understanding of each customer’s business goals and aligning our products and services with these over time by leading with a customer-first mindset.
Our Customer Experience team is dedicated to building strong partnerships with our customers and helping them to maximise the value of their existing products, all while building an understanding of each customer’s individual long-term goals and how our products can be used to meet these.
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We are non-revenue focused and are involved in the full customer lifecycle, from onboarding to guiding product adoption. Through building such relationships across our customer base, our Customer Experience team gain a holistic view of requirements and changes in the industry which influence our product direction.
Our team is made up of Customer Experience Managers (CXMs), Software Trainers and our Content Creator. Our team works with our customers from the onboarding stage and beyond, truly building an in-depth understanding of each customer’s business goals and aligning our products and services with these over time by leading with a customer-first mindset.
Our Customer Journey
We work with you regularly to ensure success and receive feedback during your project. Your assigned Project Manager will be in regular contact, and your CXM will work alongside you to ensure your requirements and timelines are understood.
As you launch your new software, your CXM will work closely with you to ensure it aligns with your goals. We’ll provide in-depth configuration training as part of your onboarding project and assistance with any adjustments you need, helping you unlock the full potential of our solutions for your business
Your feedback fuels our innovation. Our open dialogue and your feedback helps us elevate our products and services
We work with you regularly to ensure success and receive feedback during your project. Your assigned Project Manager will be in regular contact, and your CXM will work with you in partnership to ensure your requirements and timelines are understood
As you launch your new software, your CXM will work closely with you to ensure it aligns with your goals. We’ll provide in-depth configuration training as part of your onboarding project and assistance with any adjustments you need, helping you unlock the full potential of our solutions for your business
Your feedback fuels our innovation. Open dialogues and thoughtful surveys help us elevate our products and services to continually align with your project needs and long-term goals
More than just software
Our Professional Services Team drives swift project execution within your requested timelines. We coordinate communication between Project Managers, Functional Specialists, and Developers, ensuring a streamlined experience that brings your vision to life efficiently and effectively.
Our CX Team ensures your voice resonates in every solution we create. That’s why it’s critical for us to work with the Product Team to implement feedback and identify industry changes that could influence our products.
Strategic Direction
Our CX team works with you from onboarding onwards, guiding product adoption and identifying how our solutions can support your business, whether you’re expanding or pivoting your operations.
Our Support Team assists with your day-to-day queries. They work alongside the CX Team to understand your challenges and requirements, making it possible for us to anticipate and fulfil your needs with precision and care.
Our Marketing Team ignites excitement around Kinetic’s innovations, keeping you at the heart of the story. We’re dedicated to connecting you with our vibrant community while sharing exciting product developments and industry insights.
Your commitment to perfection doesn’t go unnoticed — and that’s why we’re committed to improving your experience far beyond the initial onboarding. Our Customer Experience Team will stay in touch with you, providing feedback and collaboration opportunities to uncover how Kinetic can continue to adapt to what your business needs.
Meet the Team
Head of Customer Experience
Senior Customer Experience Manager
Training & Learning Manager
Commercial Specialist
Customer Experience Manager
Customer Experience Manager
Customer Experience Manager
Content Creator
Ready to Experience the Kinetic Way?
Get in touch with us to see if our solutions are a fit for your needs.
