About The University
Organisation type
University
Challenges solved
Effortless accommodation allocation significantly improving the student experience and occupancy rate (almost 100%).
Optimised operations, freeing staff to focus on student success.
Enhanced interdepartmental communication and transparency.
Client since
2016
Size of operation
- 900 beds
Product suites
- Student Accommodation Management
What makes Teesside University unique?
Established in 1930
Top University in North East England and 4th for Student Life 2024
Introduction
Teesside University is committed to delivering an exceptional student experience with seamless and efficient accommodation services at its core. By leveraging KxStudent and the Web Configuration Tool for nearly a decade, the university has significantly transformed its processes, consistently enhancing student and staff satisfaction throughout this time.
“KxStudent is a highly efficient system. It’s made such a difference to how we manage student accommodation.”
Mandy Spurrell
Accommodation and Business Manager, Teesside University
Enhancing the Student Journey
Starting university can be an overwhelming experience for many students, but Teesside University has made this transition significantly smoother with Kinetic’s intuitive Student Web portal. Students can easily manage every aspect of their accommodation journey through this centralised platform. From inputting essential information like room preferences directly into KxStudent to completing their induction and accessing key documents via KxInductions, the portal simplifies the process for both students and staff alike.
On arrival, students benefit from a direct communication channel with Teesside’s Accommodation team through KxRequests, allowing them to request services such as room moves with ease. This seamless connection helps create a sense of support and accessibility, ensuring that students always have the assistance they need. Reflecting on the portal’s positive impact, Mandy Spurrell shared:
“The student-facing portal is fantastic. When I look at it, it’s so easy and intuitive to use.”
Mandy Spurrell
Accommodation and Business Manager, Teesside University
By offering an intuitive and user-friendly interface, Teesside University ensures that students feel empowered, supported, and in control, making their initial interactions with university accommodation both engaging and stress-free.
Transforming Operations with Exceptional Support
Introducing the student web portal for KxStudent has transformed how Teesside University manages accommodation and day-to-day operations. Streamlined workflows and real-time data enable the university to allocate rooms more accurately and efficiently, reducing delays and easing staff workloads during busy periods.
“With over 1400 applications each year and an almost 100% occupancy rate, the integrated system has eased the workload and improved the way our team allocates accommodation to the students by leaps and bounds.”
Mandy Spurrell
Accommodation and Business Manager, Teesside University
Regular training and ongoing support from Kinetic further empower the accommodation team to maximise the system’s potential.
“We have regular meetings with our Customer Experience Manager and training for our staff, enabling us to make the most out of our Kinetic software,” Mandy explained.
Kinetic’s unwavering commitment to customer support has been a cornerstone of this transformation. Whether resolving technical issues or offering expert advice, the Support and Customer Experience Teams are always ready to assist.
“The support is available from the company whenever you want it. Even down to the help desk—they’re fantastic and get back to you as soon as possible.”
Mandy Spurrell
Accommodation and Business Manager, Teesside University
This seamless partnership has not only elevated the operational efficiency of Teesside’s accommodation team but has also instilled confidence, enabling staff to deliver exceptional service to students and their families.
Delivering an Outstanding Student Journey
The partnership between Teesside University and Kinetic has redefined student accommodation management, delivering exceptional experiences for students while empowering staff with efficient tools and robust support. The user-friendly portal, streamlined processes, and outstanding customer service have created a cohesive system that aligns perfectly with Teesside’s mission to provide students with the best possible start to their university journey.
With KxStudent and the Web Configuration Tool, Teesside has continued to transform its student accommodation management over almost a decade, creating a reliable, efficient, and welcoming experience for all.
If you’d like to discover how you can elevate the student experience and enhance operational efficiency at your institution, contact our Sales Team today.