Enhancing the Campus Experience for Student Arrivals
About The University of Nottingham
Organisation type:
-
University
Challenges solved:
- Managing the arrivals process for new students in an efficient manner
- Providing an ‘arrivals slots’ system to enhance the experience for students, people dropping them off and staff managing the arrivals
- Allowing a full e-induction process for students enabling them to prepopulate their data and then arrive, sign in via a barcode on their mobile and not have to complete more admin
Client since:
- 2001
Product suites:
What makes The University of Nottingham unique?
Pioneering an improved arrival experience across the HE sector
Accommodation, Residential Experience and Estates working closely together through one system
A sustainable new process removing the need for paper inductions on arrivals day
Solution Driven
The University of Nottingham approached us to help enhance its inductions process for students.
We were able to fulfil this using two of our products, KxInductions and KxMobile.
Nottingham sought enhancements to their current inductions process to enable students to complete a full e-induction online via their web portal, book an arrival slot and self-check-in. Previously all 4,500 students would arrive on the same day, but in the aftermath of COVID-19, and to create a better student experience, this needed to be staggered with smaller arrival groups. Utilising KxInductions, the arrival groups were staggered across five days and the University was able to control the number of students on campus at each arrival slot, limiting each hourly slot to a maximum of 50. These arrival slots were configured and limited in capacity by Kinetic to ensure that services were not overwhelmed.
Kinetic worked with the University to build additional features within KxInductions to create a mandatory e-induction form with a series of questions, information and videos (e.g. Health and Safety videos, arrivals events, sports clubs) for students to complete, and at the end of the e-induction the students had to complete a quiz based on the information they had received.
Only once the e-induction was complete, students were given a Key Collection Pass and told their specific room number, which was previously unavailable to them – this was a great incentive for students, as many are keen to connect with fellow students via social media and WhatsApp groups ahead of moving to the University.
On arrival on campus the University also made full use of KxMobile by installing tablets at various check-in points on campus to allow the arriving students the ability to self-check in to their accommodation. The on the spot data from KxMobile also allowed the team to manage room statuses in a live environment whilst out on campus. The use of these two new products has also had a significant impact on sustainability, with a huge reduction in the amount of paperwork needed to induct 4500 new students into their accommodation.