KxCalendar - End of Life
We will be initiating an “End of Life” (EOL) process for KxCalendar. This means we will cease maintaining or providing support for the software from 1st September 2024.
Contact your Account Manager to learn more.
FAQs
Transitioning to EOL with KxCalendar? - 1st September 2023 to 31st August 2024
Our EOL process for KxCalendar will commence on 1st September 2023. After this date, we will continue to provide support for a year, and you will continue to receive your contracted support for the product until 31st August 2024. Throughout the year, we will ensure the software is maintained, and in the event of any crucial upgrades, you will receive them at no extra cost.
Effective 1st September 2024, KxCalendar will enter a six-month extended support phase.
Extended Support – 1st September 2024 to 28th February 2025
If you wish to continue to use KxCalendar beyond 1st September 2024, we will offer you extended support until 28th February 2025. You will still be able to log support tickets via our customer services team, and they will, as always, do their best to resolve your issues wherever possible. The team will resolve queries around ‘How do I’ or ‘How can the system’ (e.g. How do I make a new area visible on the system?).
During this final stage of the life of KxCalendar, there may be issues we cannot resolve – for example, an incident resulting from a system fault or a request for a change to the product; in these circumstances, we won’t be able to resolve your issue.
Please note, during the extended support period, upgrades will be chargeable.
What happens at the end of the extended support period? 1st March 2025 onwards
At the end of the extended support period, we will have reached the End-of-Life for KxCalendar, and no further support will be provided. We will then be unable to respond to support issues or questions via our customer services team.
In the event that you are using a SaaS license, your access to KxCalendar will be discontinued.
Are there any alternative products to help?
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