Operations in Purpose-Built Student Accommodation

It's all about effectiveness and efficiency

 

Your team is the internal glue between all other departments. You're doing all the magic behind the scenes and making sure the business is functioning to its best ability. Juggling both strategical and practical approaches, it can sometimes be challenging to find the right balance whilst delivering the highest quality work within tight deadlines. Dealing with pressure from the senior management team whilst helping out other colleagues is a challenging day-to-day routine you might be facing.

Operations

Are you battling with these challenges?

High pressure

Dealing with pressure

Your team usually has a lot to juggle, for example, taking internal requests for repairs, whilst being a point of contact for the students and, at the same time, keeping your senior management team happy. All of this would usually happen within very short time frames, so the pressure is on!

Multi-tasking

Being able to check all the students in, whilst seamlessly managing the room clearance processes, and answering the enquiries, involves a huge multi-tasking ability! Plus, jumping from an internal to an external query can make your head boil!

strategic moves

Operations efficiency

Your tasks and projects scale from tiny, like changing a light bulb, to enormous like refurbishing the whole building. The operations team would usually be the team the business will rely on to get things done. However, this requires precision and accuracy in everything you do. 

Reactive vs. proactive

With so many queries coming your way, it is difficult to find time to work in a proactive way and create improvements for the business processes. Therefore, you often have to operate in a reactive way which can be very frustrating for the team.

Student arrivals

Managing large groups of students by arrivals and departures is a very stressful task. You need to know every single element of the process and have tools in place to assist you and your team with the check-in, enquiries, room inspections, room payments, health and safety regulations, and the list goes on.

Maintenance challenges

Maintenance requests can be a huge problem for accommodation teams because students will expect problems to be fixed asap and if that doesn't happen then their satisfaction rating will quickly decrease which is the last thing you'd want.

We are here to help!

Click the steps and explore solutions for each step of the student journey...

Step 1

computer

Student Applications

Step 2

alt

Bedroom Allocations

Step 3

Student Experience Software

Student Contracts 

Step 4

Payments

Student Payments

Step 5

shaking hands

Student Inductions

Step 6

computer

Student Requests

Step 7

Accessible data

Room Inspections

Step 8

Time

Parcel Management

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