Operations in Higher Education

Putting the pieces together

 

If there is a team that could be seen as a foundation for the business - it is the operations team. There is a lot falling on your shoulders on a daily basis and you have to deal with a lot of last-minute requests and pressure. However, it is also the operations team that needs to be the most organised and aware of the business objectives, as it's you guys who keep the business running smoothly.

Operations

Are you facing these challenges?

High pressure

Dealing with pressure

You probably receive a lot of requests coming from different directions: complaints from students about the facilities, demands from the rest of the team for improvements... All of these require a quick response and great attention to detail. The deadlines and amount of work might be piling up and has taken its toll on you.

Maintenance challenges

A lot of universities are located in historic buildings which have sometimes seen better times. Maintaining this kind of building is challenging and time-consuming. And even if your university campus is not 100 years old, due to the budget cuts, it's challenging to receive the funds for the work required.

Operational excellence

The expectations of the operations team are always high. From the quality level of the work delivered to the great service to other departments and external parties. Operation teams are expected to be the centre of the business and able to respond to the institution's needs quickly and to the highest standards. Keeping the balance is becoming challenging!

world globe

Global overview

As your team will be dealing with pretty much every department within the institution, your need for a global overview of the requests and campus jobs is greater than any other team. Often it's challenging to find a tool that would not only give you a global overview but also provide insight.

Budget cuts

The whole higher education industry is impacted by this new, rather unpleasant, development - budget cuts. Unfortunately, often the first teams to be impacted are the ones who are not directly linked to the revenue streams. You almost have to justify your existence within the organisation and importance of your services.

Managing large groups

From huge numbers of students arriving at the same time to 3,000 kids taking part in a summer camp - managing large groups requires an "on-standby" attitude, as well as accuracy and great knowledge of the facilities and the business rules and regulations.

Explore the solutions and challenges we can help you resolve

Student Accommodation

student accommodation management

From student applications and contracts, through secure student payments and flexible student requests, to room inventory and parcel management – all you need to bring the student living experience to the next level and keep your stuff efficient and up-to-date.

Conference and Event Management

event management software

Starting with the initial enquiry, our conference and event management software can manage all processes of the event production. Wow customers with professional branded proposals or smooth registration process – all in one place and fully integrated with other systems.

Catering

Management

catering management software

If you have an internal catering team, this is your chance to improve their workload and increase productivity by providing them with one solution that can manage all internal food orders. Quicker turnaround times, easier management and no more rumbling tummies!

Residential

Management

residential_225x138

Incredible opportunity to increase the commercial revenue by selling your bedrooms for the private use during the summer season or even all year-round! Easy management, advertisement, room allocation and check-in and out processes – all in one location.

How have Kinetic helped others?

Royal Holloway - Case Study

Kinetic enables Royal Holloway to manage an accommodation portfolio of over 3,400 bedrooms effectively, for both student term-time lets and many thousands of short-term vacation lets from conference guests, residential groups and language schools.

University of Kent Case Study

With the help of Kinetic, the University of Kent manage more than 5,500 bedrooms for both students and conference guests. With banqueting for up to 1,200 people and up to 200 meeting and seminar rooms, Kinetic allows them to manage any booking from the initial enquiry, proposal stage, invoicing through to event delivery.

Find out the latest industry news

Stay updated with Kinetic

Virtual Uni-verse?

Across the country, as lecture theatres fall silent – you should spare a thought for the army of professionals continuing to work as some newspaper headlines announce “Universities close their doors” – it couldn’t be further from the reality of life in student halls of residence.

Read More

Small changes = big impact!

There are so many things that contribute to a positive student experience. The obvious would be plenty of social activities, great facilities, an unforgettable Freshers’ Week, exceptional accommodation and not to mention the academic side! Although this list requires a lot of resources and time to deliver from all teams, there are also many small…

Read More

Is student experience a USP?

With over 160 higher education institutions in the UK alone and more than 2.30 million students, competition between universities and colleges remains high. Attracting new students can be a challenge! Institutions are constantly seeking new ways to stand out from the crowd and position themselves as one of the best. Identifying the unique selling proposition…

Read More

Don’t let a crisis bring your event management down!

You can’t get away from the fact that sometimes things just don’t go to plan. Weather conditions change, political situation alter, epidemic circumstances, like Coronavirus, arise… You need to understand how changes like these might affect your industry and how to deal with them in the best possible way. Whilst I’m not a medical specialist,…

Read More

How digital technology affects the event management industry

There have been many important developments in event management in recent years. Those who plan and run events like conferences, exhibitions, and parties have a difficult job that requires multitasking, focus and fantastic organisational skills. The advent of the internet has simplified basic tasks, like buying exhibition equipment, but technology has benefited the industry in…

Read More

Search engines – the reason your competitor might be beating you

As we live in the time of an ever-growing digitalisation, there is no surprise that 89% of B2B buyers and 81% of B2C consumers conduct Google search before completing a purchase. This is a huge number! And here’s another interesting fact for you – 67% of the buyer’s journey is now done digitally. What does…

Read More

5 Contracting Best Practices for Conference Departments

Before you sign everyone on to next year’s events and conferences with your existing contracts, take a step back and have a look at them. You may want to consider making some changes to incorporate contracting best practices that may be missing.

Read More

Maximizing occupancy = maximum revenue!

The increasing number of higher education institutions offering academic qualifications means that fillings places on a course or major is competitive. Universities are now competing more than ever before, so establishing a high rank position in the market is vital. But is it only the official rank that matters?

Read More

“Hello” – the power of proactive support with your students

Both my Mum and Sister work as teachers in a local primary school and record interactions with students to gain a better understanding on how the children in their classes are viewing the world at any given moment, on any given day. For my Mum and Sister “hello” is one of the most important words…

Read More

10 Reasons why you should hire a Residential Adviser right now

10 Reasons why you should hire a Residential Adviser right now… Written by Lee Rawlinson, Director of Innovation at Kinetic Before joining Kinetic in 2019, Lee has worked as Head of Accommodation at University of Liverpool, making positive changes to Liverpool’s residential estate. With a great knowledge of the higher education sector, Lee is now…

Read More