About Homerton College
Organisation type:
Challenges solved:
- Reduction in administration time and effort
- Reduction in physical paperwork and carbon footprint, in line with sustainability goals
- Increase in self-service potential for final users
Size of operation:
- 20 venue spaces
Client since:
- 2003
Product suites:
What makes Homerton College Unique?
250 years of educational legacy
Largest Cambridge College by student numbers
Versatile meeting spaces suitable for a range of events
Homerton College, located outside the bustling Cambridge city centre, offers a peaceful and welcoming environment with its impressive Victorian façade and spacious landscaped gardens. It is the largest college in Cambridge in terms of student population and has a diverse community. With a mix of old and new buildings, the college is attractive to students and other customers alike.
The college offers a variety of event spaces that can accommodate anything from small meetings to large conferences, making it perfect for all types of events. Moreover, the college’s blend of modern and classical buildings and beautiful grounds provide an exceptional backdrop for any occasion.
"Your system is what makes my job work...without your system, my team and I cannot communicate internally the way we do…"
- Caroline 'Bobbie' Bobb-Semple
Streamlining Conference Operations with Pulse
During a conversation with Caroline ‘Bobbie’ Bobb-Semple, Head of Conferences at Homerton College, she emphasised their commitment to efficiency and sustainability.
“Our goal was to streamline conference operations while reducing our environmental footprint. Conferencing on Pulse emerged as the perfect solution, enabling us to manage bookings, allocate resources, and coordinate logistics seamlessly, all while minimising paperwork.”
- Bobbie
Conferencing on Pulse, a dynamic cloud-based Conference Management Solution, transformed Homerton College’s approach to conference management. The platform allows customers to experience a seamless experience in every part of your venues by providing quick access to up-to-date information wherever they are and eases the burden of the management team.
“With Conferencing on Pulse, we’ve centralised our operations and reduced reliance on paper-based processes. This not only enhances efficiency but also aligns with our sustainability goals.”
- Bobbie
Enhancing Internal Customer Self-Service Capabilities with Customer Hub
In addition to streamlining operations for external events, Homerton College aimed to enhance self-service potential for internal events. As a big college with hundreds of internal events every year, the team needed an online booking system to manage their internal business when Customer Hub was introduced.
Customer Hub, a cloud-based portal for empowering self-serve space booking for customers, was the perfect solution to enable self-serve space booking for Homerton’s internal customers. By allowing customers to make quick reservations of available spaces in their facility while being able to have control over who uses which spaces and when, Customer Hub simplified space booking for their internal customers while significantly reducing administrative load.
“The earlier, manual process took huge amounts of admin, huge amounts of labour, huge amounts of time and I was just trying to make it more effective and more efficient.”
- Bobbie
While discussing their use of Customer Hub, Bobbie highlighted its role in facilitating internal event bookings.
“Customer Hub has revolutionised our internal event management, it enables self-service booking for internal events, empowering people to reserve spaces for internal events efficiently.”
- Bobbie
She also shared that while the workload of her department has tripled in the last few years, the implementation of Customer Hub has enabled them to reduce the manpower required for management by half. This enables enhanced operational efficiency within the commercial team, freeing up their focus for other important operational activities.
Maximising Results and Looking Ahead
Since implementing Pulse and Customer Hub, Homerton College has experienced tangible benefits, including improved operational efficiency, enhanced customer experience, and reduced environmental impact. Looking ahead, Homerton College remains committed to leveraging Kinetics’ innovative solutions to further optimise its conference services and maintain its reputation as a premier conference venue in Cambridge.
Homerton College’s success story exemplifies the transformative impact of Conferencing on Pulse and Customer Hub in venue management for the higher education sector. By embracing innovation, enhancing operational efficiency, and promoting sustainability, Homerton College has redefined conference management and set new standards for venue management.
“Customer Hub has been instrumental in improving operational efficiency. By centralising space management and moving it online, we've minimised administrative tasks and enhanced productivity.”
- Bobbie
If you’d like to learn more about how Conferencing on Pulse and Customer Hub can elevate your conference and venue management services by improving operational efficiency, and ensuring your team can focus on the bookings that matter most, please contact the Customer Experience Team at customerexperience@kineticsoftware.com, we will be happy to assist you.