30th - 31st October 2019

Thank you for attending the Kx User Conference 2019!

It was great to invite all Kinetic and Room Service customers to the Kx User Conference 2019. This year, we united all of our customers under one roof at Whittlebury Hall, Towcester, to share experiences, knowledge and inspiration!


The Kx User Confence 2019 - Highlights

Training and workshops

Support surgery

Exceptional industry leading speakers

Product zone

Panel discussions

Networking opportunities


Conference Agenda

This year our Kx User Conference will take place over two days. Please see the details below.

Day 1

Join us on Wednesday 30th October for a day of training. We have listened to your feedback and this year you will have the option to choose which level of training you wish to attend. And don't worry, we will cover both Student and Commercial areas!

Highlights of Day 1

  • Training sessions covering varied levels of expertise
  • Multiple product workshops 
  • Product zone covering our current and new products
  • Plenty of networking opportunities  
  • Support surgery 
  • Drinks reception and dinner

Day 2

On Thursday 31st October, you're invited to attend a range of learning and insight sessions from industry experts. This year, sessions will be split by commercial and student areas, you will also be welcome to move between areas where desired.

Highlights of Day 2

  • Sessions from experienced and engaging speakers
  • Panel discussions covering important topics
  • Product zone covering our current and new products
  • Support surgery 
  • Plenty of networking opportunities
  • Drinks reception
  • Gala dinner and evening entertainment 

Meet Our Speakers


Monty Halls

Broadcaster, speaker, naturalist, former Royal Marine, marine biologist, travel writer and leadership specialist.
Keynote Speaker

Monty's experience covers over two decades of leading teams in some of the most remote environments on earth, presenting wildlife and adventure documentaries! Over the last twenty years, Monty has established a reputation as one of the most entertaining and thought-provoking speakers in the UK!

Rob Johnson

Rob Johnson

Head of Category Management and Services
at Southern Universities Purchasing Consortium

Rob is Head of Category Management and Services at Southern Universities Purchasing Consortium. Rob has worked in procurement for many private and public sector organisations, including British Airways, NHS and FSCS and, most recently, within the higher education sector. Rob and SUPC have worked with other higher education consortia and with suppliers to the sector, to understand the potential problems that Brexit may cause and to establish how they intend to mitigate any risks that may arise. Together with Andrew Cormack, he will explore the impact Brexit and GDPR have on the higher education sector.

Does big change always mean big impact?
Andrew Cormack

Andrew Cormack

Chief Regulatory Adviser
at Janet UK

Andrew joined Janet, the UK's National Research and Education Network, in 1999 to lead its computer emergency response team. Since 2004, he has been Chief Regulatory Adviser, providing guidance on the security, legal and regulatory issues of online systems, with a particular focus on how digital services can enhance privacy. He is currently working on how data can safely be used to improve the provision of learning and student support. In 2015 he was awarded the Vietsch Foundation medal for his role in advancing trust and security within the European research and education sector.

Does big change always mean big impact?
Becky McMillen

Becky McMillen

Executive Director, Conference Services
at California University of Pennsylvania

Becky received a Bachelor of Arts in Communications at Waynesburg College and her Master of Business Administration at California University. She is enroled in Indiana University of Pennsylvania’s Administration and Leadership Ph.D. program. Becky is also a past president of Meeting Professional Internationals Pittsburgh Chapter. With over 15 years in the meeting and events industry and more than 10 years working in higher education, she brings a mix of experience from both fields.

Key measurements of a Conferencing department's success
Tom Truman

Tom Truman

Residence Life Manager
at FutureLets, Coventry University

As the Residence Life Manager at FutureLets, Coventry University’s official accommodation provider, Tom manages and develops the Residential Life Events and Activities programme across their group accommodation portfolio to help create a vibrant and exclusive environment for their students. His team ensure that students feel supported and help to create an exceptional student experience.

Enhancing student experience
David Storrar

David Storrar

Head of Business Services
at The University of Reading

David has spent the past 10 years using the Kinetic commercial product suite to support the Catering, Hotel and Conferencing operations at the University of Reading, where he is now the Head of Business Services. Having previously worked at Henley Business School, David has a keen interest in 'big data' and how businesses can gain insights to help inform better decision making.

Turning data into insights

Karl Reinhardt

Director of Operations
at Mezzino Ireland 

Karl has recently entered the Irish Student Accommodation market with locations soon to open in Dublin and Galway. Karl has more than 25 years of experience in various senior management roles in the Irish hospitality industry, including General Manager of the multi award winning Brooks Hotel, CEO of the Irish Hotel and Catering Institute and, most recently, General Manager of Campus Residences at National University of Ireland, Galway.

"Academic Venue" - advertise or hide?

For the copy of Karl's presentation, please contact him directly at karl@mezzino.ie

David Wilkes_UC

David Wilkes

Chief Operations Officer
at Kinetic

Formerly Managing Director of Occam which he founded in 1998; Occam invented e-Applications, e-Contracts and e-Arrivals! David has worked with the majority of universities in the UK, helping them embrace and embed technology to deliver operational efficiency, engage and communicate with students and improve the sector's product offering.

Using Kx and Room Service for Reslife

Luke Warren

Chief Sales Officer
at Kinetic

Luke joined Kinetic 3 years ago and today sits on the board of directors. Luke has held senior positions in education technology for over 10 years and has spoken about the subject globally to audiences ranging from 10 to 250 people. Luke's role at Kinetic sees him contribute to total business decisions and he is also responsible for all account management & sales efforts, external communication and Kinetic's US operation.

How Conferencing departments can increase the enrolment pipeline
Rob T_UC

Rob Turner

Chief Executive Officer
at Kinetic

With over 10 years at Kinetic, Rob has a breadth of knowledge in the event management and student accommodation industries. As CEO, he couples his deep understanding of market challenges with his leadership and product management background to shape the future of Kinetic, filled with innovative solutions that provide great value and lasting results for customer organisations with instant improvements on the day-to-day lives of students and guests worldwide, all underpinned by a relentless pursuit of better customer satisfaction.

Student accommodation: little things make a big difference

Lee Rawlinson

Director of Innovation
at Kinetic

Lee was previously the Head of Accommodation at The University of Liverpool. Lee was a central part of Liverpool’s transformational residential strategy which involved a £250m capital plan, the creation of 4,000 new bed spaces and the phased decommissioning of older residences. Since joining Kinetic earlier this year, Lee has been working on a number of exciting projects using his experience gained from being a client and highly advanced user across the Kinetic platform.

The future of student accommodation
Student wellbeing panel discussion

Training resources

Configuration of a New Academic Year

Team Lead & Management

Creating Student Word Templates

Team Lead & Management

Quick Reports

Team Lead & Management

User Defined Fields

Senior User & Administrator

Contact Management & Data Cleanse

Daily User

Commercial Searches

Team Lead & Management

Charge Templates

Senior User & Administrator



Senior User & Administrator

Allocations & Offers, Arrivals & Departures

Daily User

Company Data Management

Team Lead & Management

Default Catering

Senior User & Administrator

KxPlorer Report Building

Senior User & Administrator

Commercial Control Settings

Senior User & Administrator

Marketing & Reporting

Senior User & Administrator

Document Store

Senior User & Administrator

Commercial Waitlists

Team Lead & Management

Creating a Student Email Template

Team Lead & Management

Student Allocations Import

Team Lead & Management

Room Service

All Levels

Web Editor

Senior User & Administrator

What else was there?

Access to Whittlebury Hall Spa, including 20% off treatments, just for our customers!

Optional meeting or business breakfast with your Account Manager

Opportunity to share experiences with others within the industry

Packages & Prices

Early bird rates are available till 16th August 2019. This year, we're expecting more attendees than ever, so be quick as the tickets will fly off the shelves!

Full Conference Access

  • Access to training & workshops on day 1
  • Lunch & refreshments on day 1
  • Buffet dinner, drinks reception & networking on day 1
  • Accommodation for the whole event
  • Breakfast & lunch on day 2
  • Speaker sessions & panel discussions on day 2
  • Gala dinner & evening entertainment
  • Optional business breakfast with your Account Manager on last day 
  • Access to product zone
  • Access to support surgery
  • Use of leisure & spa facilities


Price: £699 + VAT

Day 1 - Training & Workshops

  • Access to training & workshops
  • Lunch & refreshments
  • Buffet dinner & networking drinks reception
  • Access to product zone
  • Access to support surgery


Price: £251 + VAT

Day 2 - Conference Sessions

  • Access to speaker sessions
  • Access to panel discussions
  • Gala dinner & drinks reception
  • Evening entertainment
  • Accommodation on 31st October
  • Optional business breakfast with your Account Manager on last day 
  • Access to product zone
  • Access to support surgery
  • Use of leisure & spa facilities


Price: £461 + VAT

In Partnership with...


If your question isn’t covered below, please email us at marketing@kineticsoftware.com.

When does the early bird rate end?

The final chance to receive the early bird discount is Friday 30th August 2019.

What are the start and finish times for each day?

Wednesday 30th Oct: 09:00 – 17:30 | Followed by drinks & dinner in the evening

Thursday 31th: Oct 09:00 – 17:00 | Followed by drinks reception & gala dinner in the evening

Where is the event?

The Kx User Conference 2019 is held at Whittlebury Hall. You can find the nearest airports, rail stations and major routes by visiting: https://www.whittlebury.com/information/how-to-find-us

Can I book accommodation for Tuesday, 29th October?

We have limited availability to stay on-site the night before the event. This is on a first come first served basis. You will be able to select this option when booking your ticket. 

How many people can attend per organisation?

The more the merrier! However, we do have a maximum capacity so availability is on a first come first served basis.

What happens if I buy a ticket and change my mind?


We understand that sometimes your plans change, the following cancellation fees will apply:

Days before the event Charge
60 25%
45 50%
15 75%
7 100%






You are also welcome to transfer your ticket free of charge up until 7 days before the event start.

What is the dress code?

For training, conference sessions and the day 1 dinner, business casual is ideal. The Gala dinner is strictly black tie or business attire! 

Do all packages have access to leisure facilities?

Only the packages including an overnight stay include access to the leisure facilities.

Which airport should I travel to?

If you're travelling from the USA or Canada, the best airport for you to use is London Heathrow (LHR). It has great train connections to Milton Keynes Central Station, from which you can take a Taxi/Uber ride to Whittlebury Park, Towcester costing approximately £20 and taking around 20 minutes. 

If you're travelling from the UK or IRE, the closest airports are Birmingham and London Luton, followed by London Heathrow.

Can I get parking?

Yes, Whittlebury Park has a dedicated FREE parking.

What is the address of the venue?

The event will take place at Whittlebury Hall Conference & Training Centre, Hotel & Spa. 
The address:
Whittlebury Park, Near Towcester
Northamptonshire, NN12 8QH